Refund policy

On receipt and inspection of your purchase, if there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact office@royaljewelers.com immediately to make the necessary corrections.

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 14 days from delivery date at your location.

ALL PURCHASES, ACCESSORIES, SERIAL NUMBERED SECURITY TAGS (IF PROVIDED), AND MANUFACTURER’S ORIGINAL BOX(ES), WARRANTY CARDS, AND MANUALS MUST BE IN NEW OR ORIGINAL CONDITION TO AVOID REFUSAL OF THE RETURNED MERCHANDISE OR YOUR BEING CHARGED RESTOCKING FEES.

Items marked as "FINAL SALE" may not be returned or exchanged.

To start a return, you can contact us at office@royaljewelers.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at office@royaljewelers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Items labeled "FINAL SALE" are not eligible for return or refund. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.